For insurers in the US and across the Americas – and for all of us – 2020 has been a very challenging time.

My primary thoughts always turn towards people – the people who are our customers, and those who are under my care as employees. We seek first to take care of those as best as we can, and VCA is no exception. We have attempted to understand the moment we were in, help those in our life manage that moment, and discern how to move forward. As the pandemic continues to unfold, people remain our first concern.

Awakening to digital solutions

With those thoughts in mind, the light inherent in 2020 has been how dramatically we have pivoted towards new business solutions, and how those solutions have increasingly been digital. Covid-19 has forced the industry to rapidly accelerate plans to reduce reliance on sub-optimal processes, many of which the insurance industry has relied upon for decades. Our industry seems to be on the verge of a paradigm shift, as insurers see the benefits of using insurtech to streamline their operations across the ecosystem.

Redefining the insurer-insuretech provider relationship

New digital insurance technologies are being incorporated into claims management. Smart devices, IoT technology, digital home mapping and even drones are allowing insurers to reduce costs, improve efficiencies, and create a consistent experience across all points of contact. VCA will continue to re-define and reimagine the insurance claims process.

New partnerships, new innovations
Virtual Claims Adjuster continues to take advantage of emerging technologies to build innovative claims management solutions. We are dedicated to improving core metrics in ways previously unavailable or unexplored. To that end, we seek technology partners in this digital transformation that will enhance insurers’ experiences with more capabilities and faster solutions. One way is our exploring of new technologies that could assess damage rapidly, and with accurate data, when claims staff are unable to get on-site.

Create a foundation for growth
Our goal at VCA is to continue to improve the metrics of great service, the speed of claims resolution, and the simplicity of processes. As 2021 comes into view for us, our biggest goal is to empower our customers to meet the challenges the next year will bring.

Wishing you all a happy, healthy and safe holiday season,

John Varghese

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