Intelligent automation solution reduces the need for on-site visits; liberates adjusters to focus more on decision-making and less on administration
TORONTO, April 30, 2020 – Virtual Claims Adjuster Inc. (“VCA”), a provider of intelligent insurance claims automation, is pleased to announce that it has partnered with Encircle Inc., a leading provider of real-time claims documentation and productivity tools for the insurance and restoration industries. The partnership is the result of VCA’s initiative to help adjusters manage personal property claims files with greater speed, consistency, and accuracy.
“At Virtual Claims Adjuster, we recognize the recent battle with COVID-19 has impacted how we go about daily activities,” states John Varghese, CEO, Virtual Claims Adjuster. “In an effort to assist with flattening the curve during these unprecedented times, VCA has teamed with Encircle to provide an integration that will reduce the need for on-site visits by inviting the homeowner to instantly submit images of the claim damage with a single click.”
The VCA Encircle integration allows the adjuster to send a secure link to the insured where they can quickly and easily capture, upload and save claim images. This unique link also makes it possible to sign documents remotely and share them back to the claim. This integration promotes the well-being of all parties involved, as the homeowner can continue filing their claim, while the adjuster focuses on making timely business decisions. Encircle connects all parties involved in the claims process, including policy holders, insurance companies, and restoration contractors, on one easy-to-use platform, that simplifies the process by taking previously tedious paper-based tasks and replacing them with intuitive digital tools.
“With Encircle, we’re securely automating and accelerating the visual input phase of the claim to increase productivity without compromising your health or security of the data,” said Varghese. “Our software is SOC II Compliant and automatically encrypts all your data.”
VCA’s intuitive system enables new users to start resolving claims in less than an hour of training. All features are accessible with a mouse-over and customer service calls are addressed in less than 30 minutes.
“Setting up the integration between Encircle and VCA was seamless,” said Antony Vachell-James, Managing Director of Mac Marine, a VCA customer. “Obtaining the relevant account-specific information from Encircle and entering this information was a simple and straight-forward process; the two systems were immediately able to communicate with each other. This is a game-changer for VCA and is sure to help enhance the claims journey for all involved.”
As part of Virtual Claim Adjuster’s COVID-19 relief offerings, the company is waiving transactional fees for Encircle claims submissions. VCA will introduce bi-directional integration with Encircle by the end of the second quarter of 2020.
“Despite the current health crisis, adjusters still need to do their jobs safely and efficiently,” added Paul Donald, CEO, Encircle Inc. “We are proud to join forces with Virtual Claims adjuster to help maintain business continuity during the global pandemic crisis.”
Virtual Claims Adjuster is reimagining the insurance claims process with intelligent automation to help resolve claims faster. It cuts file handling costs by as much as 30% and its intelligent assignment engine can triage mass claim volumes and smart-distribute them to adjusters based on location, workload capacity and past productivity scores. This automation frees up claims adjusters to focus on what matters most, resolving claims faster through decision-making. The system fundamentally improves the claims flow process with insights into the lifecycle of an individual claim, and into the productivity of the entire team. It was the first software provider to comply with Lloyd’s of London Bordereau specifications back in 2016 and is SOC II Compliant. More than 180 customers in 25 countries rely on Virtual Claims Adjuster to help resolve millions of insurance claims each year. VCA is a privately owned North American company founded in 1998 with offices in the United States, Canada, and the United Kingdom. For additional information, visit virtualclaimsadjuster.com
Connecting the claims process from first notice of loss to claim closed, Encircle helps insurance companies, IAs, TPAs, and restoration contractors work collaboratively on one easy-to-use platform. Insurers, TPAs, restorers, and policyholders alike can instantly share pictures, videos, reports, sketches, and more, thereby improving communication and customer satisfaction. Discover how Encircle makes managing claims easy at getencircle.com.
Virtual Claims Adjuster
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