We’re excited to announce that Matthew Barrett has joined us in the role of Senior Claims Specialist. As a product specialist, he is helping clients make informed decisions about claims management options.

Matt is a Michigan-based professional who comes to us from FileTrac, where he spent the last 13 years as their Training Manager and Insurance Content Specialist. Prior to that, Matt had 28 years of experience working with Insurance Carriers and Independent Adjusting Companies.

“We’re in a period when customers need help and support more than ever”, says Matt. “I’m proud to join a company whose promise it is to add value to the insurance industry and who stands by their customer’s side.”

VCA’s intuitive system enables you to start resolving claims in less than an hour of training. All features are accessible with a mouse-over and our customer service calls are addressed in less than 30 minutes.

“Matt can quickly establish good rapport with people and understand what program best fits their needs”, shares John Varghese, CEO, Virtual Claims Adjuster. “His overall knowledge of the industry, and willingness to listen to the client’s needs, will provide invaluable insights to further reduce claim resolutions and cut file handling costs.”

Matt has been married to his wife Kristina for 36 years. They have two daughters and three Grandchildren. Matt enjoys golfing and spending time with his family, especially when he can combine them into vacations.

 

About VCA

Virtual Claims Adjuster is shaking up the insurance claims process with intelligent automation to help resolve claims faster. It cuts file handling costs by as much as 30% and its intelligent assignment engine can triage mass claim volumes and smart-distribute them to adjusters based on location, workload capacity and past productivity scores. This automation frees up claims adjusters to focus on what matters most, resolving claims faster through decision-making. The system fundamentally improves the claims flow process with insights into the lifecycle of an individual claim, and into the productivity of the entire team. It was the first software provider to comply with Lloyd’s of London Bordereau specifications back in 2016 and is SOC II Compliant. More than 180 customers in 25 countries rely on Virtual Claims Adjuster to help resolve millions of insurance claims each year.  VCA is a privately owned North American company founded in 1998 with offices in Canada, USA and the United Kingdom. 

 

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