Virtual Claims Adjuster is a web-based claims management software package – which means you get:

  • Remote accessibility

  • Single point maintenance

  • Secure information source

  • Scalable program model

  • Mobile application options

  • Flexibility for storm and field work


These systems allow our clients to present information to their customers clearly; and allow them to interact with customers like never before. The internet offers more to your business than one would think. The ability to work remotely or provide insurer live access only scratches the surface. The possibilities with claims management software are endless.


Our decision to employ a web-based architecture also allowed for a more flexible interface. We would not be burdened with the limitations of windows or other operating systems. We had the ability to load data differently and present it to our users in a clear consistent manner. We have proven this fact with the claims screens. It was understood that you would be spending large amounts of time dealing with claims data. You would need to access information quickly and efficiently. One of the challenges in creating our claims management application was ensuring that the large amount of available information could be organized in a way that was easy to access, yet not overwhelming for the user.

“[Virtual Claims Adjuster] is more than I dreamed of. It is just what we needed and has saved us an untold amount of time.” – Tom, TX
Virtual Claims Adjuster App on Tablet


A great deal of time was spent on the front end interface of Virtual Claims Adjuster, organizing the claims data model and breaking the business structure down into understandable chunks of information. The end result was a customizable tabbed interface approach that allows rapid access to all areas of the claim, in a well organized manner.

In addition to the obvious advantages of breaking a claim up into its common denominators and displaying the information accordingly. We added a dynamic menu system to access all other areas of the application from any screen. This would ensure that our users would never be lost in the system. They would always be able to navigate around Virtual Claims Adjuster easily.

In addition to an easy to understand interface, we added dynamic context sensitive menus to provide you with the ability to perform quick actions that relate directly to the screen and data record that you are viewing at that moment in time. The context sensitive menu items assist the user by minimizing keystrokes by partially completing the task that you are about to complete.


After we had successfully created an easy to use claims screen and had used the same methodology to simplify the insurer information, the claims representative information, claimant information, and insured information, we then turned our sights at the task of data entry and created tools such as:

  • Template and photo-sheet generation

  • Easy invoice creation

  • Claim reminders and messaging

  • Automatic file notes

  • Portal communication between your office and your client

  • On the fly queries and reporting

  • Automated workflow tasks

  • Email and other third party integration

  • Large volume claim handling

  • The availability of business and performance metrics


We are aware that claims professionals and administrative positions are required to perform several actions quite quickly and in many cases need to not only view information in a list format but also need to add to that list quickly. There is no time to wait for pages to reload, or data to be slowly refreshed.


We have developed several internal standards which ensure that while creating new interfaces, performance and usability are the most important measurement. VCA employs these high usability standards to simplify overly complex features such as split percentage invoicing, template generation, location based claim assignment, on-the-fly reporting, and our full support for Lloyd’s of London data and mandatory reporting requirements. Our approach and design methodologies allow us to offer robust features and rapid data entry without the wait time of many of our competitors.