IN THE BEGINNING…
While meeting with many clients worldwide and reviewing their individual needs, it was clear that most companies were frustrated by outdated and inefficient manual processes inherent with the insurance industry. Our research showed that managers and business owners alike, needed to easily track the performance of their company and their staff at all times -securely and from anywhere. They sought control over the quality of service that their associates were providing to their clients and a solution that focused less effort on administrative tasks – and more on making decisions – to resolve claims faster.