COMPANY

HISTORY

IN THE BEGINNING…

While meeting with many clients worldwide and reviewing their individual needs, it was clear that most companies were frustrated by outdated and inefficient manual processes inherent with the insurance industry. Our research showed that managers and business owners alike, needed to easily track the performance of their company and their staff at all times -securely and from anywhere. They sought control over the quality of service that their associates were providing to their clients and a solution that focused less effort on administrative tasks – and more on making decisions – to resolve claims faster.

THE MISSING LINK

Many clients we spoke with had completed some market research in the past, to see what business systems were available to suit their needs. The common complaints were confusing interface designs, various security issues, or concerns relating to reliability and overall system scalability. They became frustrated and confused trying to sift through options that supported for their long term business goals.

We did our research, we listened to clients and after several design sessions and business analyst meetings a decision was made to develop Virtual Claims Adjuster.
“We have been using Virtual Claims Adjuster since 2009 and have ALWAYS been very happy with the reliability, functionality, and fantastic support.” – David

THE BIG BANG

VCA was developed in-house by our IT team; after 2 years developing the initial prototypes, an interview was requested by Claims First Magazine. This article generated a flood of user interest and even requests to purchase the prototype. Development technologies were changing rapidly through this time and the board of Directors decided it was in the client’s best interest to pull Virtual Claims Adjuster back into development and re-build a truly web-based solution using the latest technologies available on the market. The goal was to create a highly flexible platform that could easily adapt and grow with changing needs and technologies.

PERPETUAL EVOLUTION

At this time the decision to continuously evolve the product on a regular basis, was set forth. This was an industry first and was a welcome change from the purchased updates model. The SAAS model (software as a service) was new to the industry and would also include hosting and maintenance at our Tier One Data Centre.

Virtual Claims Adjuster Apps on Mobile, Tablet or computer

This allowed clients to focus on what they do best, resolve insurance claims. VCA soon became a welcomed extension of their individual companies, offering new services such as: an evolving feature set, rapid response support team, secure hosting, infrastructure management, and access to a team of senior software developers and business analysts.

VCA is as cutting edge today as it was back in 1998. Through regular product enhancements and the latest Industry 4.0 and workflow technologies, we remain committed to meeting our clients’ – as well as the insurance industry’s – ever-changing needs.

Today, we have more than 180 customers in over 25 countries rely on virtual Claims Adjuster to help them re-imagine the insurance claims process.

A PARTNER FOR LIFE

By building tomorrow’s insurance technology for today, our software is easily customizable and works the way you work – without compromising your goal of resolving claims faster.

Join us as we embrace a new era in claims management