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Silicon Review names Virtual Claims Adjuster a Top 50 Leading Company in 2021

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Silicon Review names Virtual Claims Adjuster a Top 50 Leading Company in 2021


TORONTO, May 13, 2021Virtual Claims Adjuster Inc. (“VCA”), the InsureTech Platform for Faster Claims Management, announces that it has been named a 2021 Top 50 Leading Company by The Silicon Review, the world’s most trusted online and print community for business & technology professionals.

“We have a lasting commitment to providing our clients with an evolving product to meet their individual file management needs of today and tomorrow”, said John Varghese, CEO, Virtual Claims Adjuster. “We’re honored to have VCA named one of the top 50 leading companies of 2021”

The entire claims process has many touchpoints, from initial claims intake, notifications, claims handling and billing. As many (or more) than 16 manual processes stand between taking in the claim and when an agency processes payment.

“In the digital world we live in, insurance companies are continuously challenged by new government regulations and high customer expectations,” cites The Silicon Review. “The marketplace has become extremely competitive, and it is important for insurance companies to manage their claims effectively, irrespective of their size.”

In a 1:1 interview with John Varghese, CEO of Virtual Claims Adjuster, the Silicon Review discussed some of the major components of the claims handling process, including “prevention of frauds, customer satisfaction, and developing new strategies to reduce costs. Customers of insurance companies expect the settlement process to be done quickly and provide satisfaction.”

Read: “In conversation with John Varghese, CEO of Virtual Claims Adjuster”

VCA’s intuitive system enables new users to start resolving claims in less than an hour of training. All features are accessible with a mouse-over and customer service calls are addressed in less than 30 minutes.

“While meeting with many clients worldwide and reviewing their individual needs, it has become clear that most companies are frustrated by outdated and inefficient manual processes inherent with the insurance industry”, explains Varghese. “Managers and business owners alike need to easily track the performance of their company and their staff at all times – securely and from anywhere.”

VCA is a SaaS solution; companies can easily scale up in the high-volume months and scale back as the volume dies down – from as little as 60 to over 10,000 claims per month. VCA’s Standard License is customizable and configurable right out of the box, to meet the needs of small and mid-size firms averaging up to 250 claims/month. An Enterprise License is ideal for larger, more complex organizations. It provides robust customization, API and platform integrations and more, to help manage large claims volumes averaging 500 – 10,000+ claims/month.

Read: “In conversation with John Varghese, CEO of Virtual Claims Adjuster”

About VCA

Virtual Claims Adjuster is the InsureTech platform for faster claims management. This SaaS Platform automates your process to free up claims adjusters from repetitive tasks. Bringing data to the forefront of your process enables adjusters to resolve claims faster by adding insights to the decision-making process. With VCA, you don’t have to change the way you process claims. It’s flexible enough to fit into your claims process and provides workflow and enhancements to help you solve claims faster. It already integrates with the systems you work with and allows you to create standardized templates, eliminating the need to reinvent the wheel every time you send out a communication. VCA meets all your privacy, data security and Lloyds of London requirements.

More than 160 customers in 15 countries rely on Virtual Claims Adjuster to help resolve millions of insurance claims each year. VCA is a privately-owned global company, founded in 1998, with offices in the United States, Canada, the United Kingdom and Australia. For additional information, visit #VCAInsuretech


Press Contact:
Virtual Claims Adjuster
Joanne Gore
+1 416 543 7951

Stay ahead of the curve in this extremely competitive insurance market with Virtual Claims Adjuster’s robust claims management solutions

By Blog, Claims Management, Insurance Trends, Workflow No Comments

Stay ahead of the curve in this extremely competitive insurance market with Virtual Claims Adjuster’s robust claims management solutions


Insurance companies are continuously challenged by the new government regulations and high customer expectations.

The marketplace has become extremely competitive, and it is important for insurance companies to manage their claims effectively, irrespective of their size. Some of the major components of the claims handling process include prevention of frauds, customer satisfaction, and developing new strategies to reduce costs. Customers of insurance companies expect the settlement process to be done quickly and provide satisfaction. This is mainly due to the fact that higher customer satisfaction levels will contribute immensely to the insurance company’s success.

Read: In conversation with John Varghese, CEO of Virtual Claims Adjuster from Silicon Review Magazine

Best Practices: Optimizing Your Insurance Workflow

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Seamless. Streamlined. Efficient.

We are talking about workflow—the managing of tasks in an insurance company from initial claim to resolution. Consisting of a sequence of connected steps, workflow is a depiction of a sequence of operations. It is the ‘flow’ of ‘work’ – generally from initial contact, through final billing.

But what do words like ‘streamlined’ and ‘seamless’ actually mean when applied to the tasks an insurer must accomplish daily, weekly, or seasonally?

Exactly how would your company benefit from having an optimized workflow?

In one word, it can save you TIME – which, in turn, translates to money.

Where there are ‘hands-on,’ time is lost. Time which could be billed.

Insurance companies have numerous processes that are traditionally operated manually. Even as we turn into the next decade, claims processing in the modern insurance space remains a manual, inefficient, error-prone operation. Claim information submitted through multiple channels such as email, phone, or other online forms is often entered by hand into the claims system – sometimes more than once. That’s where time gets wasted, and where errors can be made.

The first step to optimizing the insurance claims workflow is to eliminate as many manual processes as possible, without affecting customer service. In fact, automating mundane tasks frees up employees to focus on more productive, client-oriented activities.

As you can see from the diagram, the entire claims process has many touchpoints, from initial claims intake, notifications, claims handling and billing. As many (or more) than 16 manual processes stand between taking in the claim and when an agency processes payment. Agencies that are successfully implementing best practices actually rewrite their workflow processes integrating technology into a new workflow system. It means a “letting go” of old ways of doing a transaction – and embracing new approaches and technologies for a more efficient process – that saves you time and money

Your workflow is broken or disconnected. Time is spent connecting parts.

Another issue that can hamper efficient claims processing is having multiple workflows—multiple apps or software that are siloed, or isolated. According to  The Wall Street Journal, the average number of apps used by companies is 129. Perhaps you have an app that helps users view documents, but it is not connected to your main software, so it’s not in real time. Payment processing is another separate system. There are mobile apps for policy holders to submit information, and mobile apps for contractors – resulting in claims information that lives in many different locations and disconnected systems. And if your current claims, policy administration and billing systems have reached their practical limits, data is then siloed across disparate platforms and not easily available when you need it.

As a result, you struggle to capture a real-time, complete picture at any given moment of the claims process – your clients suffer from a lack of transparency – and your staff spends more time chasing information – and less time resolving claims.

Automating the claims process

The speed and convenience with which claims are settled have a huge bearing on an insured’s reputation. Automated workflows help insurers keep the ball rolling between the multiple steps in the insurance sales cycle, making claims processing seamless. A comprehensive claims management system connects all parts of your system and speeds up the process. 

Insurers can reduce the inefficiencies and inaccuracies of inputting data by hand, measurably decrease Loss Adjustment Expense, and keep customers satisfied by implementing a single platform claims management system.

Where integrating new technology makes sense

And how exactly can technology interact with the human side of the insurance experience of clients? It is definitely possible to automate to speed up the claims process and ensure compliance, but still provide superior customer service.

A few examples:

First, document management systems have the capability to completely automate. This includes preparation and tracking in a completely paperless environment.

Another example–insurance agents sometimes turn to process automation to automate specific tasks, such as automatically reaching out to prospective policyholders and collecting details of a claim.

Automation can be used for tasks that don’t need a live person, such as using video for property damage assessment; an app can help you figure out what needs to be fixed, and for how much.

A vision of the future of claims processing

Every insurer wants to be known as a company that puts client needs first and offers superior customer service. Your customers want to know that you are working hard to maximize coverage and eliminate risk. They want a well-trained, qualified staff available to be able to answer questions or concerns in a timely way.

A single unified platform. Dynamically build automation where you need it, without having to replace your entire claims system.

Ready to accelerate your enterprise’s claims process?

  • Create workflows that leverage existing systems and provide them with agility
  • Enable digital management of processes
  • Add visibility into transactions and processes
  • Reduce your dependance on paper and spreadsheets to eliminate cost, waste and errors
  • Increase productivity by automating manual tasks

Seamless. Streamlined. Efficient.

Towards 2036: The Insurance Industry Reassembles Itself

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“It’s highly likely that the insurance industry will change more in the next 15 years than it has in the previous 100.”

Change is the theme for 2021. A bright future for the convergence of insurance and technology is the theme of this article, published in the February issue of Insurance Journal.

In the article, Andrew G. Simpson delves into the vision of Mark Anquillare, executive vice present and chief operating officer of Verisk Analytics where Angquillare says: “When we look toward 15 years from today to 2036, the landscape of insurance will look utterly different than it does today.”

What will differentiate insurance today with insurance in 2036? It’s a two part answer.

“In this future, nearly everything will be connected, contain smart technology, be mobile, produce data, and analyze in real time.” At the speed that technology is morphing customer experience with insurance claims, Anquillare sees changes in the models that steer the insurance industry. He sees a race between the traditional model of an insurer—familiar names and giants that are decades, sometimes hundreds of years old—and the technology companies of today and the future, who are championing the model of a fully connected and integrated insurance ecosystem.

The insurance industry has the challenge of complexity and a regulatory jungle that takes nuances to navigate through. The established giants downplay disruption in their models, believing instead that any new technology will be integrated into already existing structures. Tech companies are unfamiliar with the vast network of regulations insurance companies need to contend with. Insurance establishment maintains that what has worked for a hundred years will still work in 2036, as companies continue to pivot and adapt. In what Anquillare calls a race to build a better insurance ecosystem, it will be up to the consumer to determine the winner.

Key drivers of change in the next 15 years

As we have seen in 2020, disruption can come suddenly, and changes can take place rapidly. Anquillare believes the industry will change in the next decade and a half. A lot.

He cites three disruptors: global climate, people, and artificial intelligence (AI) technology. While we have known for decades that global climate change was in the works, today it is a major player. Records are being smashed, and profound changes are taking place that can no longer be ignored. In the next 15 years, weather events will be front and center to insurance industry considerations.

Second, the consumer profile is changing. Whereas boomers may find comfort in the old faithful insurance companies, Anquillare cites research that shows upcoming generations who have grown up with technology, are more likely to trust technology. And Big Tech excels in simplifying complex transactions and prioritizing customer experience. It will be a race to win consumer confidence.

Technology like artificial intelligence “has the potential to accelerate at amazing speed in the very near future,” Anquillare states. As innovation continues to increase in insuretech, disruption to traditional models may be inevitable. After all, he notes, other industries have already been disrupted, “think about music, network TV, travel, telecommunications, taxi service, newspapers…”

Some insurers still struggle with integrating technology. Anguillare cited a recent Verisk-backed study in which a number of insurer chief information officers said they were still using Excel spreadsheets to make underwriting decisions. Insurance providers who rely on those more traditional, manual systems usually struggle to achieve the same results as those who have automated and optimized their workflow. They don’t have the same control over what’s happening on a day-to-day and on a long-term basis, and they have to work harder to create the same level of relationships with customers.

How can today’s players in the insurance industry respond to the challenge from big tech?

Anguillare’s answer to big tech’s challenge is to throw down the gauntlet. Embracing technology’s advances and integrating it into the insurance landscape are a natural evolution. CEOs are taking leadership stances when it comes to technology, and Anguillare sees that as hopeful: “Few industries are better positioned for outstanding growth over the next 15 years.” Taking a long range look at 2036 can be insightful for insurance companies preparing for the future. “I think the models point to possibilities that can be highly helpful for us to consider, that can help us prepare for the future and to also do our part in shaping it because the insurance industry itself has a very bright future,” Anguillare said.

Some takeaways for insureds:

  • Utilize automation to reduce costs
  • Find the most innovative technology that exists now
  • Make your digital experience friendly to customers
  • Make sure your data is secure from threats

Examine the tools that technology can offer you NOW that will keep you ahead of your competition as we all speed our way towards 2036

TEXAS DISASTER: The New Age of Catastrophic Weather Patterns?

By Blog, Claims Management, Insurance Trends, Workflow No Comments

“We are anticipating, within the industry, that we will see more claims out of this storm than any hurricane in Texas ever.”

(source: The Insurance Journal)

In February 2021, ice, snow and record-breaking cold left millions across Texas without electricity, heat, or water – and many homes damaged or destroyed. Roughly 4 million homes and up to 15 million people had no power for several days. 13 million homes had no water or poor water quality. This storm spared no one, even in the farthest corners of South Texas that rarely see temperatures below freezing. It became a dangerous crisis for millions, particularly those living in poverty and acutely suffering the effects of the COVID-19 pandemic.

“We were woefully unprepared for this kind of cold,” said Texas State Representative Ron Reynolds, whose own house was without power, Claims Journal reports.

Record losses

  • Camille Garcia, with the Insurance Council of Texas, says, “This will be the largest insurance claim event in history.”
  • Insurers’ losses could be more than Hurricane Harvey in 2017 according to Moody’s analyst Jasper Cooper in The Insurance Journal.
  • Bloomberg reported on Feb 24 that, in total, losses from this event could be close to $90 billion.

Adjusters on the front lines

Insurers are deploying an army of adjusters from across the U.S. to help, according to Camille Garcia, a spokeswoman at the Insurance Council of Texas. Hundreds of thousands of claims will likely be filed and will begin filtering through claims management systems of insurance companies in the coming weeks. The Dallas Morning News reported that 750,000 claims so far have resulted from the Arctic blast.

In an interview with State Farm, Jason Wheeler of WFAA reports that the insurer has already received 34,300 claims, mostly of frozen pipes which burst and caused damage. In all of last year, nationwide, State Farm only had 3,800 broken pipe claims. The insurance company is employing the latest tech for this storm—a remote app which homeowners can use to speed a claim’s management.

Unprepared. Unprecedented. Unpredictable. The new normal. Sometimes called a Black Swan event, unexpected weather anomalies like this one that left so many in horrendous conditions may happen again. Climate change is upending the assumption that insurers can use past events to predict seasonal claims volumes.

“We are colliding with a future of extremes,” said Alice Hill, who oversaw planning for climate risks during the Obama administration. “We base all our choices about risk management on what’s occurred in the past, and that is no longer a safe guide.”

Technology tools for claims adjusters

One storm may not represent how global climate change is influencing weather patterns, but scientists believe it is part of an overall rise of extreme weather, and it’s creating sweeping new risks. As 2021 continues to unfold, insurers need systems in place to manage the avalanche of claims that will happen as unexpected events continue to occur.

The ice and snow storms that affected Texas in mid-February caused unprecedented damage. Fast and efficient business models and technology can help insurers manage the unpredictable and the unexpected in 2021 and beyond.

What to look for as you explore technology tools and software:

  • Mobile claims management that allows clients to quickly check claim details, access contacts, make notes, add time, send emails, review documents
  • Accurate measurements from smartphone photos that create a fully interactive 3D model of any property
  • Software that connects policyholders directly with contractors
  • Instant access to photos, documents, scopes, estimates, and reports as soon as they are created
  • A system that secures data from cyber risks

Embrace technology to easily manage CAT events

Virtual Claims Adjuster provides business owners and employees alike, the power to control their business so the increasing likely ‘freak’ events can be managed in stride.

In a “survival of the fittest” industry, you not only need the right tools, you also need the right people behind the tools. Our experience in the claims management industry and continued industry research including direct client feedback ensures that Virtual Claims Adjuster remains the most evolutionary claim management software on the market. Product enhancements are completed on a regular basis — ensuring Virtual Claims Adjuster’s tools always remain cutting edge to help you even in the most challenging of times.

VCA Spotlight – Lee Picano – Founder and CTO

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“I want to be able to apply solutions for our clients/partners and see that we have made a difference…”

Meet Lee Picano, VCA’s founder and chief of technology. Actually, Lee’s experience and roles are, as he explains, “tightly woven into the fabric of VCA.”

Lee’s entrepreneurial and vital spirit was evident early in his life.

The insurance connection was a natural for Lee; his father had been an insurance adjuster, and Lee participated in conversations – and often activities – to help his father as he grew up. Lee describes how on many nights, he helped his dad review surveillance footage for insurance reports, affectionately calling it the family ‘popcorn and video’ night.

Lee’s father instilled in him a strong work ethic, as well as a substantial knowledge base of the insurance industry, and Lee worked with his dad for over 3 years as an insurance adjuster. Yet, he was eager to break out on his own, independently, and make a mark.

Lee saw almost immediately how technology could be an answer for many of the issues that insurance companies struggled with in the 2000s. He recognized how the industry was mired in old practices, lagging behind other industries eager to embrace new solutions. After working with insurance carriers and observing where their pain points were, Lee recognized how IT could play an important role. Lee immersed himself in learning software design and development, graduating at the top of his class from the Canadian Institute of Computer Technology. He then further expanded his experiences, becoming lead developer and then team lead at two tech companies, including Toronto’s ProServeIT for over a decade.

The merging of Lee’s insurance experiences, with the deep knowledge of how technology can help provide business solutions, became the fertile ground upon which Virtual Claims Adjuster would grow.  Lee placed his efforts, energy and intrinsic knowledge of the industry and its pain points into the birth of VCA Software. When an insurance industry magazine did a piece on the growing company and its work with insurance companies, it sparked enough interest that Lee realized the tremendous value that technology would have for the future of insurance. This was 2002.

Software-as-a-Service did not exist. Yet Lee’s instinct was that if he could convince insurance companies to trust that data can be stored in the cloud, insurers would see great benefits. The upsides for the risk-averse insurance industry were not having to worry about issues like uptime, data storage, backups and liabilities. Lee would market his technology solutions as a new business model specifically for the insurance industry.

“Many companies are focused on revenue. At VCA, we stay focused on client experiences and opportunities that can help their growth.”

Fast-forward to today. As Lee looks back, he sees the dramatic changes: what took an average of 16 days to work through Lloyd’s Bordereau requirements, now takes minutes. What took adjusters 4-5 months to finish after Hurricane Katrina hit, is now 3-6 weeks. And today, with VCA, what used to take claims handlers 4 days, is automatically and instantly assigned through VCA software.

Throughout the development of VCA, the main mission that remained ingrained in everything Lee set forth to do was seeing the client not as a source of revenue, but as a partner. The focus for Lee and his team is client experience. Maintaining communication, empowering support personnel to developing relationships with clients so problems are solved quickly, and offering speedy resolutions to problems, remains a big differentiator between VCA and other insuretech providers.

What about the future? What will the 2020’s hold? Simple. Making clients’ lives easier and more productive. “We are focused on opportunities that help our clients grow. We will continue to expand features and functionalities and innovations to increase their efficiencies – and billing hours.“

On a personal note, Lee and his wife just celebrated 25 years of marriage and have three children. The family likes to be active, which has been challenging during Covid. Hiking nearby with their two Australian shepherds is top of their list, and the family plans to travel, another passion, as soon as circumstances allow. Lee is also a big car aficionado and often takes his favorite car to local car shows.

Year-end message from the CEO

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For insurers in the US and across the Americas – and for all of us – 2020 has been a very challenging time.

My primary thoughts always turn towards people – the people who are our customers, and those who are under my care as employees. We seek first to take care of those as best as we can, and VCA is no exception. We have attempted to understand the moment we were in, help those in our life manage that moment, and discern how to move forward. As the pandemic continues to unfold, people remain our first concern.

Awakening to digital solutions

With those thoughts in mind, the light inherent in 2020 has been how dramatically we have pivoted towards new business solutions, and how those solutions have increasingly been digital. Covid-19 has forced the industry to rapidly accelerate plans to reduce reliance on sub-optimal processes, many of which the insurance industry has relied upon for decades. Our industry seems to be on the verge of a paradigm shift, as insurers see the benefits of using insurtech to streamline their operations across the ecosystem.

Redefining the insurer-insuretech provider relationship

New digital insurance technologies are being incorporated into claims management. Smart devices, IoT technology, digital home mapping and even drones are allowing insurers to reduce costs, improve efficiencies, and create a consistent experience across all points of contact. VCA will continue to re-define and reimagine the insurance claims process.

New partnerships, new innovations
Virtual Claims Adjuster continues to take advantage of emerging technologies to build innovative claims management solutions. We are dedicated to improving core metrics in ways previously unavailable or unexplored. To that end, we seek technology partners in this digital transformation that will enhance insurers’ experiences with more capabilities and faster solutions. One way is our exploring of new technologies that could assess damage rapidly, and with accurate data, when claims staff are unable to get on-site.

Create a foundation for growth
Our goal at VCA is to continue to improve the metrics of great service, the speed of claims resolution, and the simplicity of processes. As 2021 comes into view for us, our biggest goal is to empower our customers to meet the challenges the next year will bring.

Wishing you all a happy, healthy and safe holiday season,

John Varghese

Person using a laptop on a desk

5 tips to simplify your claims assigning process

By Blog, Claims Management, Insurance Trends, Uncategorized, Workflow No Comments

Insurance claims adjusting is increasingly moving to innovative software that can help them process and assign claims more quickly, especially in this exceptionally busy season, and amidst the pandemic.

It’s the year of COVID and natural disasters

The COVID-19 pandemic continues to be a problem we are all grappling with, however it has expedited innovative and technological solutions to error-prone manual processes that over 50% of insurance providers are still entrenched in. COVID has forced many claims processors to look at how automation can make their claims assignment process more agile, productive and efficient. 

Secondly, this year offered one of the most volatile weather and natural event seasons in history. With the increased volume of claims in a record 2020 storm year, you need a claims management system that can handle them, while also adjusting to seasonal challenges – without increasing wait times or affecting quality. Systems with automated claims assignment features can provide the keys to achieving customer satisfaction and lower claims costs. 

How to move more quickly through claims assignment

Are you still stuck in the decades-long mentality of complex, time-consuming, manual claims processing and assignment processes? These outdated, error-prone and time-eating tasks lead to bottlenecks, inefficiencies and disappointed clients at a time when customers are demanding convenience, visibility and communication. Streamlined claims assignment through software automation is increasingly the answer.

Look for a software provider with tools that are: 1) easy and intuitive to use; 2) move the user quickly from initial input to completion; and 3) provide a reservoir of information they can tap into with a click. 

VCA’s simplified screens allow the user to navigate through the assigning process in just a few clicks. Users have access to information pertinent to the claim: which adjusters and teams are closest to the loss, star ratings and open claims, utilizations, and more. Want to assign a loss to an adjuster who currently has a lower claim count? Want to be sure you are assigning a loss to the correct team? VCA shows you who is out there, where they are on the map, how busy they are and who would be the most efficient choice. 

Visual makes it fast – map-based claims tools for claims assignment

Let’s face it. Most of us are more visual than mathematical. A map, and icons on a map, are immediately understood. With VCA’s map-based tool, a user clicks on the map, sees where the loss is located, and sees where adjusters and teams are in relation to that loss. 

A mapping feature saves time: A user can click on the loss icon and obtain all the info on that loss. It also plots where adjusters are, and lists their information, on the map. To process, just click on the name of the adjuster you want to manage the loss and click ‘assign.’ Done. Our innovative software uses easy-to-recognize symbols (like a map) to compel immediate understanding – making claims assignment intuitive and fast!

Know whether adjusters can handle more claims, or are too busy for you

Does your software allow you to see real-time stats on individual adjusters or teams that you are sending your claims to? Are you still using email, or the phone, to get them? If you send out your claims, do you know whether that adjuster can handle his/her own claim count – plus yours?  

VCA speeds up claims assignment time by giving you info on each adjuster’s or team’s status including: how many claims are assigned to him/her, open claims, and total claims. You can even limit the amount of claims you send. When assigning to teams, you can see all the members within the teams, at a glance. Armed with that knowledge, you can confidently assign claims.

Automated features take out the extra (costly) touches

Want to go one step further? Automate the entire assignment process. VCA’s Automatic Claims Distribution removes the last bits of manual process in claims assignment. Our system will automatically assign claims to the closest adjuster who not only has the capacity to handle the volume, but also has a high ranking in productivity and output.

New losses can be set up with criteria to properly assign a claim including: star rating, utilization, or distance from the loss. It’s simple: Access the system administration and set up the criteria most important to you in assigning a claim. In this way, you can triage thousands of claims in minutes. Once claims have been assigned, your email that lets clients know who their claims adjuster is, gets sent automatically.

Using automation, you are freed from performing manual and repetitive tasks. You have more time for decision-making. And, you can go the extra mile to create memorable customer experiences.

See VCA’s Visual Mapping Assignment Tool in action 

To help, we have been offering free, customer-exclusive webinars throughout the pandemic crisis – so you can discover new ways to streamline your claims management process.

In this 20 minute webinar on-demand, take a deep dive into VCA’s Visual Mapping Assignment Tool. 

Join Matt Barrett, Senior Claims Specialist and learn about:

☑ Traditional claims assignment

☑ Visual direct assignment

☑ Visual team queue assignment

☑ Automated claims distribution

Watch: Claims Assignment Tools for CAT Season Relief

CEO Update

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Change has come, and we’ve entered a new normal for the insurance market.

The pandemic has been our industry’s opportunity to quietly step up during a crisis and pivot to meet the needs of carriers. Climate change has created a new reality for the industry as well – with events in greater numbers and intensity.

Weather events like hurricanes, tornadoes, freakish storms and fires has made this a sobering year in so many ways.
Yet, in spite of these challenges, VCA and the insurance industry continue to be dedicated to finding the best ways to help clients negotiate through tragedy. In recent years, more and more insurers have been making the shift to digital claims management. That progress has been accelerated due to the pandemic.

Business-as-usual is no longer an option. As claims management vendors, we need to be adaptable so that we can offer our customers the best product with the best service. During these last two quarters, in spite of the pandemic, we at VCA have demonstrated to our clients that our service level and responsiveness remained top-notch. VCA continues to ride this wave of change and innovation by adding new product enhancements, completing bi-directional integrations with Hover and Encircle, and enhancing others, like Quickbooks.

Without a doubt, we’ve entered a new norm and there is no turning back. VCA re-dedicates itself to provide our clients with the tools to serve customers and maintain operations in this new environment. As we head into the final stretch of 2020 and face more of mother nature’s wrath, we’re here to help every step of the way.

Lastly, I am always encouraged when people reach out to me to share their ideas. I would like to encourage you to reach out with your questions, concerns and comments—ideas on how we can better serve our industry.

Please, send me an email, reach out through my page on LinkedIn and message me! Let’s talk.

VCA partners with Encircle to help adjusters resolve claims quickly, safely and securely – amidst a global pandemic

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Intelligent automation solution reduces the need for on-site visits; liberates adjusters to focus more on decision-making and less on administration

TORONTO, April 30, 2020 – Virtual Claims Adjuster Inc. (“VCA”), a provider of intelligent insurance claims automation, is pleased to announce that it has partnered with Encircle Inc., a leading provider of real-time claims documentation and productivity tools for the insurance and restoration industries. The partnership is the result of VCA’s initiative to help adjusters manage personal property claims files with greater speed, consistency, and accuracy.

“At Virtual Claims Adjuster, we recognize the recent battle with COVID-19 has impacted how we go about daily activities,” states John Varghese, CEO, Virtual Claims Adjuster. “In an effort to assist with flattening the curve during these unprecedented times, VCA has teamed with Encircle to provide an integration that will reduce the need for on-site visits by inviting the homeowner to instantly submit images of the claim damage with a single click.”

Virtual Claims Adjuster Encircle Partnership

The VCA Encircle integration allows the adjuster to send a secure link to the insured where they can quickly and easily capture, upload and save claim images. This unique link also makes it possible to sign documents remotely and share them back to the claim. This integration promotes the well-being of all parties involved, as the homeowner can continue filing their claim, while the adjuster focuses on making timely business decisions. Encircle connects all parties involved in the claims process, including policy holders, insurance companies, and restoration contractors, on one easy-to-use platform, that simplifies the process by taking previously tedious paper-based tasks and replacing them with intuitive digital tools.

“With Encircle, we’re securely automating and accelerating the visual input phase of the claim to increase productivity without compromising your health or security of the data,” said Varghese. “Our software is SOC II Compliant and automatically encrypts all your data.”

VCA’s intuitive system enables new users to start resolving claims in less than an hour of training. All features are accessible with a mouse-over and customer service calls are addressed in less than 30 minutes.

“Setting up the integration between Encircle and VCA was seamless,” said Antony Vachell-James, Managing Director of Mac Marine, a VCA customer. “Obtaining the relevant account-specific information from Encircle and entering this information was a simple and straight-forward process; the two systems were immediately able to communicate with each other. This is a game-changer for VCA and is sure to help enhance the claims journey for all involved.”

As part of Virtual Claim Adjuster’s COVID-19 relief offerings, the company is waiving transactional fees for Encircle claims submissions. VCA will introduce bi-directional integration with Encircle by the end of the second quarter of 2020.

“Despite the current health crisis, adjusters still need to do their jobs safely and efficiently,” added Paul Donald, CEO, Encircle Inc. “We are proud to join forces with Virtual Claims adjuster to help maintain business continuity during the global pandemic crisis.”

About VCA

Virtual Claims Adjuster is reimagining the insurance claims process with intelligent automation to help resolve claims faster. It cuts file handling costs by as much as 30% and its intelligent assignment engine can triage mass claim volumes and smart-distribute them to adjusters based on location, workload capacity and past productivity scores. This automation frees up claims adjusters to focus on what matters most, resolving claims faster through decision-making. The system fundamentally improves the claims flow process with insights into the lifecycle of an individual claim, and into the productivity of the entire team. It was the first software provider to comply with Lloyd’s of London Bordereau specifications back in 2016 and is SOC II Compliant. More than 180 customers in 25 countries rely on Virtual Claims Adjuster to help resolve millions of insurance claims each year. VCA is a privately owned North American company founded in 1998 with offices in the United States, Canada, and the United Kingdom. For additional information, visit

About Encircle Inc.

Connecting the claims process from first notice of loss to claim closed, Encircle helps insurance companies, IAs, TPAs, and restoration contractors work collaboratively on one easy-to-use platform. Insurers, TPAs, restorers, and policyholders alike can instantly share pictures, videos, reports, sketches, and more, thereby improving communication and customer satisfaction. Discover how Encircle makes managing claims easy at


Press Contact:

Virtual Claims Adjuster

Joanne Gore

+1 416 543 7951


Stephanie Matteson

+1 226-989-7867


I’ve just experimented the integration of Encircle with Virtual Claims Adjuster and was sincerely amazed at the seamless integration and effectiveness.

It truly exceeded my expectations.

Feedback from my staff, including those with limited software skills, was eloquent testimony to just how easy the roll-out was.

As IT manager for my firm, this says a lot about the planning and implementation of this integration.

Taken separately, both VCA and Encircle are first class products that deliver exactly as they promise.

Combined, they bring an added value I can offer my clients and their customers, and provide yet a more effective service.

Well done VCA & Encircle teams!

Signed: a happy and proud customer

Robert Plante, President
Third Party Administrator for Lloyds
Expert en sinistres / Claims adjuster
RPMXPERT – Cabinet de gestion et d’expertise en règlement des sinistres /
RPMXPERT – Claims Management and Adjusting Firm