Change has come, and we’ve entered a new normal for the insurance market.

The pandemic has been our industry’s opportunity to quietly step up during a crisis and pivot to meet the needs of carriers. Climate change has created a new reality for the industry as well – with events in greater numbers and intensity.

Weather events like hurricanes, tornadoes, freakish storms and fires has made this a sobering year in so many ways.
Yet, in spite of these challenges, VCA and the insurance industry continue to be dedicated to finding the best ways to help clients negotiate through tragedy. In recent years, more and more insurers have been making the shift to digital claims management. That progress has been accelerated due to the pandemic.

Business-as-usual is no longer an option. As claims management vendors, we need to be adaptable so that we can offer our customers the best product with the best service. During these last two quarters, in spite of the pandemic, we at VCA have demonstrated to our clients that our service level and responsiveness remained top-notch. VCA continues to ride this wave of change and innovation by adding new product enhancements, completing bi-directional integrations with Hover and Encircle, and enhancing others, like Quickbooks.

Without a doubt, we’ve entered a new norm and there is no turning back. VCA re-dedicates itself to provide our clients with the tools to serve customers and maintain operations in this new environment. As we head into the final stretch of 2020 and face more of mother nature’s wrath, we’re here to help every step of the way.

Lastly, I am always encouraged when people reach out to me to share their ideas. I would like to encourage you to reach out with your questions, concerns and comments—ideas on how we can better serve our industry.

Please, send me an email, reach out through my page on LinkedIn and message me! Let’s talk.