As noted, Virtual Claims Adjuster is
a web based claims management software package. Our
decision to utilize a web based interface was highly
influenced by the obvious advantages of such an infrastructure
such as remote accessibility, single point maintenance,
secure information source, scalable program model,
future WAP and wireless options, and satiability and
flexibility for storm usage.
 We have had years of experience building applications and web based solutions for clients such as Lipton, Coldwell Banker, Nestle, Canadian Tire, and Woodbine Entertainment. These systems allowed our past clients to present information to their customers clearly; it allowed them to interact with their customers like never before. The internet offers more to your business than one would think. The ability to work remotely or provide insurer access only scratches the surface.
 Interface Screen Layouts
Our decision to employ a web-based architecture also allowed for a more flexible interface. We would not be burdened with the limitations of windows or other operating systems. We had the ability to load data differently and present it to our users in a clear consisted manner.
We proved this fact with the claims screens. It was understood that you would be spending large amounts of time dealing with claims data. You would need to access information quickly and efficiently. One of the challenges with this application was ensuring that the large amount of available information could be organized in a way that was easy to access, yet not overwhelm the user.
A great deal of time was spent on the front end interface
of VCA, Organizing the claims data model and breaking
the business structure down into understandable chunks
of information. The end result was a tabbed interface
approach that allows rapid access to all areas of
the claim, in a well organized manner.
In addition to the obvious advantages of breaking
a claim up into it's common denominators and displaying
the information accordingly, we added a dynamic menu
system to access all other areas of the application
from any screen. This would ensure that our users
would never be lost in the system. They would always
be able to navigate around VCA easily.
In addition, we added dynamic context sensitive menus to provide you with the ability to perform quick actions that relate directly to the screen and data record  that you are viewing at that moment in time. The context sensitive menu items assist the user by minimizing keystrokes by partially completing the task that you are about to complete.
After we had successfully created an easy to use
claims screen and had used the same methodology to
simplify the insurer information, the claims representative
information, claimant information, and insured information,
we turned our sites at the task of data entry.
Tools such as: template generation, easy invoice creating,
claim reminders and messaging, automatic file notes,
as well as portal communication between your office
and your client make the data entry part of claims
easier than ever before. There is continuous development
being done from our end to constantly evolve VCA to
make process easier for adjusters and keep up with
your the industry's changing requirements.
We are aware that the claims professionals and administrative positions are required to perform several actions quite quickly and in many cases need to not only view information in a list format but also need to add to that list quickly. There is no time to wait for pages to reload, or data to be slowly refreshed.
Because of this, we have developed several internal
standards to ensure that while creating interfaces
with these requirements performance and usability
are the most important task. Screens such as the claim
file time log or global time log allow rapid data
entry without the wait time of many of our competitors.
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