Our
goal has always been to provide excellent service and advice
to our clients. We strive to be available when needed, by
phone or in person. We work hard at understanding our clients'
business, in order to offer insight and value through the
use of computer technology. Ultimately, our goal is to become
our clients' Information Technology Department. That goal
is echoed by most of our customers, who have come to value
our role as partners in the success of their business.
In order to achieve this goal, we believe that regular system maintenance and review, along with regular communications between our consultants and client principals, are very important. We have put in place initiatives to meet these requirements, including remote network monitoring services and web-based helpdesk services for more immediate feedback and resolution of problems. We have realized that a break-fix technical service, without regular system maintenance and communications, does little to serve our customers' needs for a committed partner. In this light, we offer a PartnerIT program to our clients through our affiliation with ProServeIT.
PartnerIT is designed to commit Pro/Soft and its clients to a minimum amount of communication and system review time. By purchasing a PartnerIT program from Pro/Soft, an organization effectively states that they are interested in making Information Technology work for them. By offering a PartnerIT program to a client, Pro/Soft effectively states that they will allocate a minimum number of hours per month for this client. The result is a renewed focus on making computer technology work productively and effectively for an organization, in a planned and cost-effective manner. In fact, our experience since 1991 has shown us that regular maintenance and monitoring of our client's systems creates a proactive environment where the likelihood of disasters is drastically reduced. This gives our clients peace of mind, and reduces the need for costly emergency visits.
We offer various levels of PartnerIT services, starting as low as 2 hours per month of maintenance (recommended for small firms with up to 10 computers). Many packages are available, and we can custom-tailor PartnerIT packages to meet your specific needs.
Monitoring your Servers
Running a reliable and secure network requires reliable and secure servers. ServerWatch™ uses your existing Internet infrastructure to monitor the health of your servers on a real-time basis. When something goes wrong, we fix it if we can or alert you of the problem immediately. We monitor your servers’ heartbeat, system logs, disk space, security, performance, and more!
Managing your Servers
While it’s great that your servers are monitored regularly, we recognize that this is only part of the solution. Some management tasks are chores, too, and need to be delegated. ServerWatch™ manages your servers by: ensuring that all current patches are installed; cleaning up disk space; ensuring that anti-virus and other protections are up-to-date and functioning; adding and removing users. We also do periodic tests of your security, your backup system, and we update your Emergency Repair Disk.
Helping you Manage
We realize that you still want to be in the loop. ServerWatch™ provides regular reports on its activities. These reports contain summaries of server statistics, a history of actions taken in the last month, recommendations for your review, and an action plan for the upcoming month. We also provide emergency reporting, alerting you of any current or upcoming problem that we deem important enough to require immediate action on your part.
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