COMPANY

HOW A CLAIMS SYSTEM IS BUILT

INTENTIONAL DESIGN

Virtual Claims Adjuster (VCA) was originally intended to be a claims system to service the insurance industry and has built a global client base – spanning various international regions as well as several distinct industries. Although our main purpose is specifically targeted at being a claims management system, other industries have found that by making use of the configuration options, and a few custom terminology settings, that VCA easily adapts to their individual needs.

DIVERSE AND ADAPTABLE

Dealing with such a diverse group of companies provides us with the opportunity to learn about the demands that are placed on different regions and different companies as well as the business challenges that they face. This information is very valuable when building a claims system, as it allows us to implement solutions to problems that some of our clients have yet to face.

ATTENTION TO DETAIL

In addition to this key information we ensure that we pay attention to our clients input. All product enhancement requests are tracked and monitored by our Support team. When a specific feature is frequently requested, we complete an in depth review of the feature. Our business analysts help to identify how the feature will affect other clients, industries, or in some cases other features in VCA. Based on the analyst’s workflow recommendations, our interface team will put together mock-ups of how the feature will look and how it will be used.

At this point our development team builds the additional VCA feature, it flows through our quality assurance team for testing and is scheduled for deployment.

“This software clearly demonstrates a fine marriage of technology and real-world claim handling requirements. It is particularly well adapted to the requirements of the Lloyds market and responds equally well to the local market.” – Robert

A PARTNER FOR LIFE

Virtual Claims Adjuster has evolved through years of hard work and a close partnership with our clients. This open partnership ensures that client needs are continuously met, and that VCA can easily handle unforeseen challenges in the future with ease.